Team Manager Lead

About the job

The job of a Team Manager Lead is to oversee the Game Presenters Managers Team. As a team leader, you must ensure that each member of the team is working to their fullest potential and completing their assigned tasks with the highest level of proficiency. You will be the primary point of contact for the entire team and will provide direction, training, and feedback to the Team Managers on an individual basis. Additionally, you will be responsible for conducting yearly appraisals.

The ideal candidate for this role will work closely with the Service Manager Lead and the Senior Trainer to ensure that the game presenters follow all procedures and processes. They will also maintain excellent collaboration with the Service Team by scheduling meetings and suggesting new procedures. As the Team Manager Lead, you will also ensure that players receive top-notch quality services on tables. You will liaise between the team and upper management to ensure timely task completion.

Job Responsibilities:

• Establish clear objectives, define roles and responsibilities, and ensure that each team member aligns with the team's vision.
• Regularly communicate expectations, goals, and feedback to the group, and actively resolve any concerns or issues that arise.
• Identify and address conflicts early, facilitate discussions, and find satisfactory solutions for all parties involved.
• Recognise and reward good performance, provide constructive feedback, and encourage professional development.
• Support team members' professional growth by providing opportunities for training and development.
• Ensure that the team complies with company policies and procedures.
• Support and guide team members to ensure that they meet their individual targets and KPIs.
• Generate reports on team performance and provide regular updates to senior management.
• Oversee game presenters' scheduling rosters and performance and ensure the proper headcount.
• Establish a strong relationship between the Service Managers, Team Managers and Trainers and promote collaboration to improve overall performance.
• Other ad-hoc duties that may be performed to deliver projects on time.

Requirements

• Strong knowledge of casino games, studio flows, and gaming industry trends to be able to manage the team effectively.
• A minimum of (3) years of experience in a leadership or management role is required for this position.
• Strong leadership and organisational skills.
• Excellent communication, interpersonal, and problem-solving skills.
• Able to work under pressure and manage multiple tasks simultaneously.
• Proficiency in Microsoft Office and Confluence applications and tools, with ability to adopt quickly to other relevant software/in-house built tools.
• Excellent analytical and decision-making acumen.

What do we offer?

Join our dynamic and innovative team, where you'll have the opportunity to expand your knowledge. We provide a supportive and collaborative work environment, a competitive compensation package, health insurance, daily lunches, on-site gym facilities, and the chance to contribute to exciting projects that make a real impact.